Desktop Hardware Disconnect/Reconnect Services
Our original service offering is still our primary project type. Maybe it’s because we bring an innovative approach to desktop IT hardware relocation.
First, we learn about you, your current workspace, your new workspace, and your employees. We perform a detailed review of floorplans, office and desk configurations, placement of network and power connections, desktop hardware and numerous other factors. We work with you to develop a complete project plan and proposal that considers all this information.
So, we ask questions; lots of questions.
- Are you going to arrange desktops in the same basic layout as currently exist?
- Are you going to standardize office, cubicle, and other workspace layouts?
- Are you moving from standard desks to new sit-stand models?
- Are you implementing a “hoteling” workspace?
- Are you making workspace changes to meet COVID-19 social distancing requirements?
- Are you refreshing or replacing hardware elements such as monitors, docking stations, etc.?
- What is the timeframe for relocating employees, for example, over a weekend?
- Are you planning to move employees in phases?
Answers to these questions and many more drive creation of a plan specific to your needs; one with the highest likelihood for on-time success.
Second, we combine our plan with our team of professional project managers and technicians and our exclusive continuous quality assurance process.
Our process is predictable, repeatable, and flexible to a wide range of client needs and requirements. It virtually assures a successful, on-time and cost-effective result. Step one of the process is modeling the new workspace configurations as early as possible before moving day. This allows us to identify unforeseen problems with new environments (e.g., cables too short to reach outlets, lack of accessible power or network/phone connections, incompatible hardware connectivity, poor cable management capabilities, etc.) It also allows you to spot problems that can impact employee workflow (e.g., phone placement, monitor configurations, specialized hardware installations, etc.)
The data we gather also informs us on the resources and skills required to meet your move deadline and budget.
On move day, our team of professional, experienced, trained, and reliable project managers and technicians will use our unique Tracking Sheets to capture inventory, connection, configuration, and placement information. Capturing these often-missed details assures that all desktop hardware is tracked; that items are placed in the proper location during the reconnection phase; and that any problems are spotted and corrected well ahead of “Day One.” Furthermore, we perform rolling continuous quality assurance checks to spot mistakes early; dramatically reducing the amount of time spent on rework.
And, because we “touch” almost every workspace in your new space, we spot and report problems with furniture configuration or damage, AC power, phone and network issues, seating plan errors and other areas not directly related to hardware relocation; leaving your IT, HR, and Facilities teams to focus on the most pressing issues.
Finally, on the day you go live in the new workspace, we provide “Day One” Command Center support to address any problems that your team encounter as they arrive in the new facility. An employee shows up and wants a monitor adjusted; we take care of it. They want their phone or monitors moved around; we take care of it. New display configuration or settings wrong; we take care of it. Phone not working; we take care of it.