What Makes Us Different?
Good question!
Many of our clients were unaware that services like ours existed and that their IT and facilities teams were equipped and staffed to manage a complex move –or– they thought they’d have to find some contract labor to come in and move their equipment around leaving their IT, HR, and facilities teams to sort out the mess afterwards.
1. You’re the “Boss” and We Answer Only to You
Our clients tell us that in the past they have been hesitant to put their move in the hands of a commercial real estate company or broker because they lose too much control over quality and outcome.
We answer only to you – the client. Our client-first approach means everything to us. We go above-and-beyond the call of duty for every one of our clients. We know this because the facilities, operations, info tech, human resources and senior executives we work with tell us things like, “We’re so glad we brought you in early to spot issues which would have caused costly delays,” and “We never knew a move could go so smoothly,” or “We’ve never experienced results like this,” or “We’ve never before encountered so few problems on ‘Day One,’” or “Expectations – exceeded,” and even “Where have you been all my life?”
Yes, we’ve really gotten that last one – a couple of times.
2. We Are Professional Technicians – Not Movers
Our clients tell us that sometimes they have used their movers to disconnect, reconnect, install and/or configure desktop IT hardware and that many times the money they saved in the short term was offset by delays, mistakes and added costs later.
In short, movers have a job that they do well, and we love partnering with professional moving companies, but we are not “movers.” We are a team of trained, experienced, professional technicians. Our unique, time-tested processes and methodologies – combined with our technical talent means we track equipment better; document inventory and placement more completely; spot potential problem areas sooner; and can troubleshoot the technical problems – that always occur – better than movers.
This means that our relocations are more accurate and completed faster – reducing employee-downtime and allowing our clients to focus their valuable information technology resources on more critical relocation work.
3. We Do This Every Day (and Sometimes Twice a Day)
Our clients tell us that they considered relocating their workspaces using their own info-tech and facilities staff, but soon realized it was too risky.
We understand the desire to use internal resources is attractive. Its attraction is the perception that costs will be lower and control higher. Our experience is that most companies don’t have the number of people required to accomplish a major relocation or hardware installation in the timeframe required. Even those who do have large IT and facilities teams need them to support their operations on a day-to-day basis – not drop everything and relocate or configure workspaces.
We do this every day. We have the people, the processes, the experience, and the commitment to develop and execute a plan that gets the job done on time. It’s why we have never missed a “go live” deadline – and never will.
We deliver the correct number of professional, experienced technicians based on the scope of the project and the time window allotted to stop operations; disconnect equipment, move, and reconnect equipment; and support reconnection issues. Our teams range in size from two to twenty or more. Typically, we start a disconnect on a Friday afternoon and – depending on size and logistics – complete the reconnect that same day or on Saturday. Everything we touch is double-checked to make sure all issues are resolved or – if it’s something out of our control like a dead network port or the like – is documented and reported for our client’s team to resolve.
Clients tell us using Transitioning IT Solutions frees their senior management, information technology, human resources, and facilities staff to focus on issues more critical than routine and repetitive (to them) disconnect/reconnect tasks. They also find our “Day One” Command Center support is invaluable in handling routine end-user issues – allowing them to focus on critical needs.
4. Our Processes and Our People Are Key
Our clients tell us that they have occasionally moved small groups of their team members themselves, but that relocation or configuration for an entire group, office, building or an entire campus is too daunting for them to manage alone.
We have moved thousands of workspaces for over a hundred. We’ve seen it all; the good and the bad. Our workspace relocation process is second-to-none. It’s based on the best practices we developed to make sure that everything ends up in the right place; at the right time; and working ready for “day one.” We use a continuous quality assurance process in tandem with our relocation techniques to spot mistakes and problems early – meaning our result is the best and fastest.
This in-depth quality assurance check also spots issues not associated with the relocation of employee equipment. Because we “touch” just about every new workspace, we’ll spot and report many of furniture, power, and data connectivity issues before “Day One” – issues that many others would have missed.
Our technicians are not random people pulled off the street. We’ve selected the best and trained them in our process and our client-first culture. Many of our team members have advanced technical certifications and are true professionals in look and actions.
5. We Help Find Problems Before They Become Problems
Our clients tell us they have encountered problems with previous relocations where issues that could have been spotted earlier caused delays, extra employee downtime and added costs.
This is a prime reason we like to be involved early in the relocation project – when space planning, furniture and equipment selection and workspace modeling is starting.
Our experience with thousands of relocations is a valuable resource to spot problems with cable routing; power source placement; network connectivity; furniture issues; hardware selection – right down to how desktop hardware will be placed on desks and workspaces.
We survey your existing and new workspaces, planned desktop hardware changes – even to the point of modeling hardware placement in sample cubicles and offices – to help spot and solve problems before relocation day.